FAQ
Welcome to our FAQ page. Below are some of the commonly asked questions which we hope will be helpful.
Please notes: All prices are GST inclusive.
Q. How do I place an order:
A. Click on the type of product from the bar on the home page. This will take you through to the list of products available. Click on the product you wish to order and you will be shown the options for ordering:
Click on whatever product you wish to order and click "Add to Cart"
If you are only purchasing one item you can then proceed to payment by clicking on 'Checkout', or if you have more to purchase simply click 'Continue Shopping'.
If you proceed to checkout you will be asked to enter some of your personal details, before the shipping details are shown.
Click 'continue' to move to the next step. If needed you can leave a message for the suppliers - note this is not a compulsory field. Then click on 'Submit my Order'
You will then be directed to the payment page where you will need to pay by Credit Card - or if you have one, a Paypal account.
You will be presented with one of two screens:
1. If all of your items are from 1 supplier you will be asked to login to your paypal or checkout as a guest
2. If you check out as a guest, you will be asked to enter your email - please use your business email
3. Enter your credit card details, address & contact info and click continue. Once payment has processed click return to merchant to finalise and send the order with the payment.
ALTERNATIVELY
If you are buying from multiple merchants you will see a different form. Again either login with your paypal account or select pay with a credit card. Fill in all of your details, unselect the blue tick box at the bottom that requests to save your information to a Paypal account. Select review and continue.
Review your information and click pay. Once payment has processed click return to merchant to finalise and send the order with the payment.
Q. What are the shipping costs?
Shipping costs for the suppliers are as follows:
- Safety Work Kits - $10.93 per order
- Brand Addiction (Uniform and Startup Kits) - $10.30 per order
- Indigo Print (Marketing Materials) - $8.95 per order
- The Service Company (Cleaning Products) - $10 per order
Q. How long will delivery of my items take?
Delivery from the suppliers is as follows:
- Safety Work Kits - orders are dispatched for overnight delivery on Thursdays.
- Brand Addiction (Uniform and Start up Kits) 7 - 10 working days.
- Indigo Print (Marketing materials) 5 days from approval by Master and Franchisee.
- The Service Company (Cleaning products) 7 - 10 working days
Q. What are the requirements and specifications for business and ID cards?
As a Hire a Hubby Franchisee, your photo must be included on your business card.
Photo Rules:
- You must wear your Hire a Hubby new uniform.
- You must be presentable and professional looking.
- Your photo must be taken with white background and have clear space on top and sides.
- Your photo must be taken with your arms folded and shown from head to waist - see sample composition below
Technical Requirements:
- File type: Jpeg
Field Requirements for business cards:
For your initial order of business cards there are a number of information fields required - see below:
In the 'Hubby Description' box please adjust acording to your skill set without adding anything futher.
The printing company will hold all files for business cards for reprints. Unless you need to make changes to your photo or skill set you do not need to go through this process again. Your ID number is required for reprints - this allows us to ensure we have the correct file.
